Create a private recovery record while you can still access the account. If login fails, use official support and provide a concise timeline without publishing sensitive data. Evony's knowledge base directs locked-out players to support@topgamesinc.zendesk.com; its contact page also says in-game issues should normally use in-game support, while login failures can use email. Official login article and official contact guidance.
What to record privately
Store the in-game ID, monarch name, server, approximate account creation period, linked platform, device models and dates of major legitimate account changes. Keep purchase receipts in the platform's original form. Do not store passwords in the same document.
Incident procedure
Rule out a temporary client problem
Check the official update channel, network connection and installed game version. Record the exact error text and UTC time. Avoid repeated account-link changes while diagnosing.
Use the correct support route
If the game opens, use in-game support so the request is tracked. If login prevents access, use the official email listed above. Send one organized case rather than multiple conflicting messages.
Present evidence, not guesses
State what changed, when access last worked, device and platform, error text, and the identifiers you can verify. Attach only relevant screenshots or receipts. Never send a password or one-time code.
Recovery message checklist
- Clear subject with login issue and server.
- In-game ID and monarch name.
- Last successful login time.
- Exact error and device platform.
- Relevant original receipts.
- Safe reply email.
- No password, recovery code or unnecessary personal data.
Common mistakes
- Posting identifiers publicly in alliance or social channels.
- Contacting unofficial accounts that promise recovery.
- Sending several tickets with different timelines.
- Changing linked accounts repeatedly during investigation.
FAQs
What is the official support email for a login failure?
The official knowledge base lists support@topgamesinc.zendesk.com.
Should I email for every in-game issue?
The official contact page says to use in-game support when accessible so the issue is tracked properly.
Should I send my password?
No. A support-ready record should never include passwords or one-time codes.
Does a receipt guarantee recovery?
No. It is supporting evidence; official support determines the resolution.