Do not repeat an expensive action until you know the task actually failed to count. First update the client, capture the task wording and run one controlled qualifying action. Evony's Version 5.17.0 notes that it fixed an issue where progress for certain General tasks in the Research Factory did not update in time. That confirms a historical display/update problem, not that every current counter is broken. Official source: Version 5.17.0 update.
Separate four possible causes
The action may not match the task wording; the correct action may have been performed in the wrong feature; the display may be delayed; or the client may be outdated. Test those causes in that order instead of consuming more items.
Controlled audit procedure
Capture the starting state
Screenshot the full task description, counter, timer and your game version. Record the General and the exact action you intend to take.
Perform one minimum action
Use the smallest action that clearly satisfies the displayed wording. Avoid a batch action because it makes the loss larger and the diagnosis less precise.
Force a clean refresh
Leave and reopen the Research Factory, then restart the client if the counter does not move. Confirm the account is on the latest available version before concluding that progress is missing.
Escalate with evidence
If the counter remains unchanged, send support the before and after screenshots, UTC time, server, game version, task text and action performed. Do not claim a universal bug from one account.
Decision framework
Continue only when the first controlled action is counted. Pause when the wording is ambiguous, the version is old, or the first action fails. Escalate when a refreshed current client still shows a reproducible mismatch.
Common mistakes
- Repeating the action many times before checking one result.
- Cropping the screenshot so the task wording or timer is missing.
- Treating a delayed display as permanent loss immediately.
- Assuming every General-related action qualifies.
- Reporting without version and timestamp.
FAQs
Did Evony officially acknowledge a Research Factory progress issue?
Yes. Version 5.17.0 says an issue affecting certain General tasks was fixed.
Does that prove my current counter is bugged?
No. Verify task wording, action, refresh and client version first.
Should I run a large batch as a test?
No. One minimum qualifying action provides a cleaner and less costly test.
What evidence is most useful?
Full before and after screens, exact task text, timestamp, version, server and the action performed.