Evony added a dedicated Purchase category to in-game Mail in Version 5.15.0. It provides an organized record after eligible purchases and helps players compare what an order promised with what the game granted.
What Purchase Mail records
After completing a purchase with Pink Gems or a direct top-up, the system automatically sends a message containing:
- Details of purchased items or privileges
- The amount of basic Gems granted
- The amount of VIP Points granted
This is more useful than relying only on a brief reward animation, especially when an order contains several item types.
How to verify an order
1. Open the Purchase category
Go to in-game Mail and select Purchase. Match the newest relevant message to the transaction you just completed.
2. Read every reward line
Check the privilege or package name, individual items, basic Gems and VIP Points. Do not verify only the most visible reward.
3. Compare with your account
Confirm that the listed items appear in the expected inventory or feature and that the relevant balances changed. Some privileges may be reflected in their own feature rather than as a normal inventory item.
4. Treat icon problems correctly
Evony stated that some package icons and information were still being optimized. If a title or icon looks abnormal, the official notice says to refer to the actual rewards received in game.
5. Preserve evidence before seeking support
If the mail and account do not reconcile, keep the Purchase message, transaction time and platform receipt available. Contact in-game Customer Support with precise details rather than deleting the record.
For more interface-focused Evony guides, browse EVONY RSS while using the live Purchase message and actual account rewards as the final evidence.
Common mistakes
- Looking only in general system mail.
- Checking Gems but ignoring VIP Points.
- Assuming an incorrect icon proves the reward itself is missing.
- Deleting mail before reconciling the order.
- Comparing the transaction with a different package tier.
FAQ
Which transactions create Purchase Mail?
The official announcement specifies purchases using Pink Gems or direct top-up.
Does the message include VIP Points?
Yes, it includes the VIP Points and basic Gems granted.
What if the package icon looks wrong?
Check the actual rewards received; Evony acknowledged that some icons and information required optimization.
Is Purchase Mail a payment receipt?
It is an in-game reward record. Keep your platform payment receipt separately.
Editorial verification note
Mechanics checked against Evony’s official Version 5.15.0 announcement dated December 19, 2025.